Customer Service Hours: Monday - Friday 9:00 am - 4:00 pm CST & Sunday 12:00 pm - 4:00 pm CST

Customer Service Email ---> ryptriders@gmail.com

How long does it take to receive my order?

Orders typically ship out in 4-8 Business Days. We print and embroider all of our products in house to ensure quality with fast shipping. After checkout your order is sent to our warehouse for production, we custom print and embroider all orders as they come through. 

How can I track my order?

You will receive an email once your order has shipped along with your tracking link.

How does the apparel fit?

You can view the sizing chart on each product page.

How can I contact you?

Our customer service email is ryptriders@gmail.com

 

How can I exchange an item?

Hassle-free exchanges! Please email ryptriders@gmail.com with your name, order number, and reason for exchanging. If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.

 *There are no exchanges on Clearance items. Those sales are final.

Do you offer refunds?

Absolutely. If you don't love your Fit Rider Gear item, we will refund you 100% of your purchase price. Refunds must be processed within 30 days of delivery of your order. Items must be in the same condition as you received it and unwashed. 

If the return is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping. 

Please email ryptriders@gmail.com with your name, order number, and reason for returning.

*There are no refunds on Clearance items. Those sales are final.

Who is Barcode Clothing Co?

Fit Rider Gear is a small family run business out of Texas dedicated to making quality custom printed fitness apparel and accessories for our horse loving friends. All products are designed, printed & embroidered in our Miami warehouse.  

Is Barcode Clothing Co a secure site?

Fit Rider Gear uses a 256-bit SSL certificate to establish a secure encrypted connection between your computer and our servers. This connection protects your sensitive data. All pages, content, credit card, and transaction information is protected by the same level of security used by banks. Our site is hosted by Shopify Inc. (NYSE:SHOP). Backed by the leading ecommerce platform enables us to offer 99.99% uptime and 24/7 monitoring. With a large network of servers placed across the world, we can offer you a secure, robust, and performant ecommerce experience. Our site is also certified Level 1 PCI DSS compliant, the highest level of security certification. This certification signifies we're in compliance with standards for security policies, technologies and ongoing processes that protect our payment systems from breaches and theft of cardholder data.